December 2021
Spinny is India's leading customer-centric platform for buying and selling used cars. With a commitment to delivering a convenient and comfortable experience for all, Spinny has established itself as the go-to brand for pre-owned vehicles in the country.
Our streamlined car selling process begins when you land on our sell home page. By providing your car details, we generate an estimated price. If you agree with the price, you have the option to book a car inspection. A Spinny inspector will visit your location at a time that suits you best, conducting a comprehensive inspection that typically takes 45 minutes to an hour. Based on this inspection, we offer you a final price for your car.
Screenshot from the prototype, find the full prototype link below.
However, we recognized that the capacity of our car inspection team is a crucial factor affecting our growth. Scaling this team of trained inspectors to meet our growth targets has been a challenge. Sometimes, the non-availability of inspectors or delayed inspections has led to subpar customer experiences, and we were dedicated to addressing this issue.
To optimize our inspection process, we wanted to pilot a concept for online-inspection among a specific group of cars. This will allow customers to receive an exact price quote through either of two options: scheduling an inspection as before or providing additional car details to get an online quote.
<aside> 💡 91% of leads are lost during inspection scheduling and completion in the current procurement process.
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Lead funnel at present, with a significant drop in inspection scheduling.
However, inspections allow us to ensure procurability and estimate price (via refurb cost) in the current process.
The information available to us before the physical inspection of the car.
By using a car conditioning questionnaire, we can establish a fully digital system for purchasing cars, which requires very little offline involvement.
