First mile is the first set of physical processes that compulsively happen for any shipment within the logistical supply chain. At Delhivery, there are many user flows that become a part of the “FM” bucket, one crucial touchpoint is the FM dashboard.
Before moving to the Dashboard itself, l had to build a context of FM processes which I have recorded in the document below:
+First Mile - Contextual Understanding
To simplify the document further, here is an IA demonstrating the shipment movement from the order manifestation, pickup, bagging and transferring to the hub facility for further connections.
Once the shipment has arrived at the facility, an EOD is done to close the FE dispatches which have been completed for the day.
Two key things to note here:
Once the EOD is done, shipments are then unloaded for GI (Generic Incoming) for further processing.
Key things to note here: